Cancellation Policy
Right of Cancellation,
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
To exercise your right of cancellation, you must inform us ([PILASTAR], [Germany], E-mail: abelmrk100@gmail.com) by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to cancel this contract. You may use the attached sample cancellation form, which is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of Cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to cancel this contract.
For this reimbursement, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
You only have to pay for any diminished value of the goods if this diminished value is due to handling them in a way not necessary for checking the quality, characteristics and functioning of the goods.
Exclusion / Premature Expiry of the Right of Cancellation
The right of cancellation does not exist or expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (e.g., this may be relevant for sports bras - please check if this applies to your product range and adjust this paragraph accordingly).
Sample Cancellation Form
(If you wish to cancel the contract, please fill out this form and send it back.)
To [PILASTAR]
[Germany]
E-mail: abelmrk100@gmail.com
I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):
_______________________________________________
Ordered on (*) / received on (*): _______________________
Name of consumer(s): _______________________
Address of consumer(s): _______________________
Signature of consumer(s) (only for communication on paper): _______________________
Date: _______________________
(*) Delete as appropriate.
Note: This page contains placeholders in square brackets. Please replace them with the actual data and have them legally reviewed before going live.
